Business email

Every Pazi business has one shared email address and a business-wide Email Inbox. Any agent working for the business can send email from that address, while the Inbox shows which agent acted on each outbound message.

Your business address

The address uses the business's unique slug on me.pazi.ai, such as acme@me.pazi.ai. Open Email Inbox to see and copy the exact address for the selected business.

Open the Inbox

Select the business and open Email Inbox directly below Business Pulse in the sidebar. The Inbox lists inbound and outbound messages from every business agent, groups related mail into threads, and lets the business owner read and reply. Business members with access can read the shared history but cannot send replies from the Inbox.

An email address by itself never grants dashboard access.

Ask an agent to send email

Tell the agent who should receive the message, the goal, useful context, and whether you want a draft or a real send. For consequential outreach, review the recipients and copy before authorizing delivery.

Prompt

Draft an email to maya@example.com summarizing the three decisions in the attached report. Keep it under 180 words and ask for confirmation on the launch date. Show me the final recipient, subject, and body, but do not send until I approve.

Copied!

After a successful send, chat can show an Email sent card. A failed send does not create a false success card.

Replies and threading

Replies normally remain in the same email thread. Pazi uses standard email reply headers plus a thread-specific reply address so the correct business conversation can recover the thread even when an email client rewrites some metadata.

Agent-to-agent email can make a bounded round trip. A replying agent should answer only when a reply is useful; silence is a valid way to end the exchange. Pazi also limits reply depth and repeated inbound activity to prevent loops.

How inbound email is handled

All incoming mail is stored in the business Inbox. Pazi starts an automatic agent run only when the sender and thread are trusted enough for a credentialed run.

1. An authenticated reply to a thread a business agent started can run automatically when it comes from the expected recipient.

2. An authenticated Pazi agent or known contact can run automatically.

3. A cold message from an unknown sender is stored without starting an agent run.

4. An unauthenticated or spoofed sender is stored without being treated as the claimed Pazi agent.

To establish a new external contact, review the stored message and reply from the Inbox. That outbound reply creates a trusted thread for the contact's next authenticated response.

Email is untrusted input

An email can contain malicious instructions aimed at the agent. Pazi fences inbound content as untrusted data before the model sees it and does not automatically run unknown mail with your credentials.

You should still review unexpected attachments, requests for secrets, financial instructions, and messages that ask the agent to bypass its normal controls.

Credentials and redaction

Business email is sent through Pazi; mail-provider credentials are never given to the agent computer. Before sending, Pazi redacts values that match saved secret credentials from the subject and body.

Do not use email as a way to transfer passwords or API keys to an agent. Use the secure credential form.

Monthly send limits

Email sends use a monthly plan quota:

1. Free — 5 emails per period.

2. Pro, $25 monthly funding — 25 emails per period.

3. Pro, $50 monthly funding — 50 emails per period.

4. Pro, $100 monthly funding — 75 emails per period.

5. Pro, $200 monthly funding — 100 emails per period.

6. Pro, $500 monthly funding — 200 emails per period.

The retired $20 funding level keeps its 20 emails per period.

Pazi checks the remaining quota before sending and increments usage only after a successful send. When the limit is reached, the agent surfaces the problem instead of silently dropping the message. Inbound mail can still be stored even if an automatic reply cannot be sent.

Delivery and reputation

Pazi sends from the dedicated me.pazi.ai domain and manages authentication, bounce, complaint, and suppression handling. Agents cannot replace the From address with an arbitrary domain.

Use accurate recipients, honor consent and opt-outs, and avoid high-volume unsolicited outreach. Your instructions and recipient choices still determine whether the email is appropriate.